Updates

May, 2012

May, 10: We were experiencing some connectivity problems that were affecting our workers recently (Yesterday morning and during Today's midnight, Eastern Time). This caused a severe image overflow and thus very high solving times and lots of rejections. The problem has been fixed and the service is working fine again. We sincerely apologize for the inconveniences this may have caused you.

April, 2012

Apr, 18: We have successfully sorted out our recent issues. Now the service is back to normalcy. Thank you for your patience and understanding!

Apr, 17: Part of our workers are unfortunately still affected by a technical problem, and this still causes the service to be unusually slow. We are working hard to resolve the issue as fast as possible, we are currently expecting to be able to provide faster service again within a few hours. Meanwhile we apologize for the inconvenience caused by this technical issue.

Apr, 17: Part of our workers are unfortunately still affected by a technical problem, and this still causes the service to be unusually slow. We are working hard to resolve the issue as fast as possible, we are currently expecting to be able to provide faster service again within a few hours. Meanwhile we apologize for the inconvenience caused by this technical issue.

Apr, 16: We experienced unusually slow solve times this afternoon due to a technical problem that was affecting our workers. The situation has been fully resolved as of now.

March, 2012

Mar, 30: We'll be replying to all Support tickets within 24-72 business hours. Thanks for your patience

Mar, 27: We had to perform an emergency maintenance from 16:00 to 19:00 CDT (GMT -4). The service quality was downgraded during this time period.

February, 2012

Feb, 14: We had a 15 minute emergency maintenance around 11:00 AM EST. The response times have increased due to some server issues. We're working on having it solved in the next 2 days.

Feb, 10: We had a 30 minute emergency update today at 10:00 AM EST. Service was optimally restored by 11:00 AM EST.

January, 2012

Jan, 27: Some customers may have experienced intermittent problems today with the decaptcher API. The problem has been resolved.

Jan, 23: We faced a 15 minute outage around 12PM EST due to an emergency maintenance update.

Jan, 09: We experienced a temporary overload due to technical issues around 1pm EST through 5pm. This resulted in higher than usual captcha solve times and rejection rates. The situation has been resolved and we apologize for the inconvenience.

December, 2011

Dec, 13: We had to make an emergency update which caused 10 minutes of downtime around 1PM EST. This update will result in a higher capacity during the usual peak hours (3PM - 6PM EST).

November, 2011

Nov, 07: We may be facing increased solving times today from 1PM-5PM EST (GMT -5). This is due to some religious festivities in our human worker's countries.

October, 2011

Oct, 12: We are experienced technical problems in the afternoon and evening hours server time (EST) that temporarily caused the solve times to be A LOT slower than usual for CERTAIN clients. The issue has been resolved.

September, 2011

Sep, 26: We faced server problems that caused a partial outage in the service from 6:45 PM to 7:30 PM EST (GMT -4). We're currently making changes to prevent this event from happening again in the future.

Sep, 19: We're facing heavy peak-hour overload due to an unexpected decrease in decoding capacity. We estimate that these overload occurrences will be completely solved by Wednesday.

Sep, 15: Due to severe weather in the region we have a shortage of human solvers today. Expect heavy overload during the hours of 1pm to 6pm server time (EST). We sincerely apologize for the inconvenience.

August, 2011

Aug, 26: At approximately 18:00 server time (EST) some of our clients were unable to connect to our services. The problem has been resolved.

Aug, 22: At 15:30 EST we experienced temporary overload due to very heavy unexpected demand. This caused the solve times to increase substantially. More operators were brought online and solve times were back at normal levels by 18:00 EST.

July, 2011

Jul, 08: We faced Database problems on 7/7/2011 from 4:00 PM to 5:30 PM EST. The service was not operational during most of the event.

May, 2011

May, 19: Our servers encountered performance problems at 12:10 PM EST. The service was fully restored in approximately 30 minutes.

May, 11: Added Compatibility to Decaptcher.com API. Instructions in: http://deathbycaptcha.com/user/api/decaptcher

May, 05: We experienced hardware problems at 5:00 PM EST. We recovered the system in 2 hours.

May, 03: We faced capacity problems on May 2th and May 3rd due to festivities in our Human Solver's countries. On May 3rd we also faced some DataBase problems that resulted in service downtime during afternoon hours.

March, 2011

Mar, 16: API Client version 4 released for .NET, C, Java, PHP 5+, Perl 5+, Python v2.5+, CLI and MyAdTools Plugin. Updated polling method to secure a faster response time from server.

Mar, 03: We experienced downtime approximately between 2:15pm and 2:30pm EST due to an unscheduled critical update. We apologize for the inconvenience.

January, 2011

Jan, 12: We experienced downtime approximately between 3pm and 5:30pm EST due to an unscheduled critical update.

December, 2010

Dec, 29: We made a Security update which resulted in a partial DNS outage.

Dec, 16: Between 3:30pm and 6:40pm EST, a DNS problem caused intermittent outages for some clients, thus generating a temporary outage for some, and brief intermittent overload for others.

Dec, 10: New AutoIT API Client Released

Dec, 08: @3:15pm EST we had a technical issue that caused an outage for approximately 10 minutes. As of 3:25pm EST everything has been running normal again. We sincerely apologize for the inconvenience.

September, 2010

Sep, 02: Rolled out new design.

Sep, 01: Added socket based API handler and clients, featuring faster responses and lower solving times.