FAQ

General

I've got a CAPTCHA that I want to solve. Can you help me? If so, how does your system works?

Yes. You just need to send us your CAPTCHA image through one of our API clients, we solve it and we send you back the CAPTCHA text. Don’t worry! There are many software out there that can automate this process for you.

I’m a bit lost. How can I use your service?

You can use our service by either using a pre-existing automation software, or by developing your own automated application. If you couldn’t find a helpful software or don’t know how to develop an application that can help you bypass your CAPTCHAs, click here for additional help.

How can I setup your service in the software that I bought?

You need to register an account in Death by Captcha.

You must then look into your software Settings for “Captcha”, “Captcha Services” or “Captcha Settings”. Once there, you must select DeathByCaptcha as your Captcha Solving Service of choice and enter your username and password.

Credit your Death by Captcha account by purchasing CAPTCHA packages.

If Death by Captcha is not included in the software you bought, you can still use our service through our DeCaptcher and Antigate APIs.

My software is asking for a license key, where can I get it?

Death by Captcha does not require a license key to use the service. If you are using a software which requires a license key, leave the field as it is or empty.

What's your port number?

It depends on the API client that your application/software uses:

• standard port for HTTP: 80
• socket API: 8123–8130
• DeCaptcher socket API: 8223

Do I have to pay for incorrectly solved CAPTCHAs?

No! You don't pay for incorrectly solved CAPTCHAs.

The software that you use must have the “Report as incorrect“ function implemented. This function will be responsible of telling our service if the CAPTCHA that we served was incorrectly decoded.

Please note that you should report an incorrectly solved CAPTCHA within an hour (60 minutes) of its submission, because we recycle space every 60 minutes.

I don't know how to implement your service/API into my bot, what can I do?

I. You could try software like ZennoPoster or Ubot, which will allow you to automate almost any particular task you want, without too much hassle.

These process automation software give you the tools to easily create a bot with little-to-none programming skills.

II. You can get a programmer to write a bot script that suits your needs using Death by Captcha API to solve CAPTCHAs automatically. If you don't have the required programming skills to extract, store and send us the CAPTCHA, we recommend you to hire an overseas freelance programmer to help you in this task.

The price for this customized script can be in the range of $50 to $250 depending on the expertise of the freelance programmer. The top websites (that we ourselves use) to hire freelancers are freelancer.com and odesk.com

Is your service running 24/7?

Yes it is.

However, we strongly recommend to avoid sending CAPTCHA traffic on our peak hours (from 3:00 PM to 6:00 PM Eastern Time) if possible, considering that the service quality may be drastically reduced due to CAPTCHA overflow.

Do you support case sensitive CAPTCHAs?

We currently do not support case sensitive CAPTCHAs.

Solving of case sensitive CAPTCHAs is in our to-do list. This feature has been pushed back due to the fact that over 98% of all CAPTCHAs are NOT case sensitive. Even the large majority of the CAPTCHAs that are shown with both upper-case and lower-case are not case sensitive.

However, we estimate that this feature will be available by the first/beginning of second quarter of 2012.

My CAPTCHAs contain numbers only, how can I mark them as such?

No, we don't have such feature. Check the text we send you in your scripts, report incorrectly solved ones if check fails.

Can I upload CAPTCHAs in Russian, or not in English in general?

Better not to, we don't have solvers able to read non-English CAPTCHAs yet.

Payments

How can I buy a CAPTCHA package?

1. Once you’re logged into Death by Captcha, click on the Order CAPTCHAs bottom link, and then you’ll see all the plans (and their prices) we provide.

2. Chose the plan and Payment Processor that suits you and click on “Order Now“ link at the right.

3. Fill the page with your personal information and follow the instructions the page will provide to you.

Do you accept direct payments through PayPal?

We do accept PayPal, but only through our Payment Processors (Avangate and Plimus). We don’t accept direct PayPal-to-PayPal money transfers.

How can I pay using PayPal or my credit card?

You can do so through our Payment Processors.

We use the following Payment Processors:

• Avangate — supports all major Credit/Debit Cards, PayPal and WebMoney;
• Plimus — supports all major Credit/Debit Cards and PayPal;
• WebMoney;
• Liberty Reserve.

Go to the Order CAPTCHAs page for more detailed information about our Payment Processors and our packages and prices.

I paid about 10 minutes ago and my account isn't credited yet. How much does it takes for the CAPTCHAs to be credited into my account?

It usually takes from 15 to 30 minutes for the CAPTCHAs to be credited into your account. If for some reason your credit hasn’t showed up in 30 minutes, there might be a problem with the information provided when purchasing the packages and our payment processor may give you a call to verify the data you provided.

Your payment processor keeps asking me about my personal information. What can I do to avoid this hassle and get my CAPTCHAs?

Try to order using the same e-mail you used to create your Death by Captcha account (while logged into Death by Captcha, you can change your e-mail by clicking on the My Account link).

Try to avoid using your payment information from a public network, a proxy, or from a different region/country.

Only insert real/valid information.

The payment processor will not approve your order if you provide incomplete or invalid information, even if you’re paying with a verified PayPal account.

My bank account was already charged and my order was flagged for verification. I won't provide my personal information to your payment processor. Will they keep my money?

No. If you don't provide them the information they require, they'll refund the money involved in the purchase.

Technical

Do you offer full technical support?

Yes, but our support is limited to the integration and troubleshooting of our API clients.

I'm a developer and I'd like to implement your service into my software. How can I integrate one of your API clients?

You can integrate our service with almost any software/bot/application using our API clients. Go to our API clients page for more detailed information. There you can find the most common PHP and C# examples. Every API client package contains a README file with the interfaces explained.

Do you have instructions on how to implement your API?

Yes.

Would you help me to code a bot?

No. We currently can't offer custom programming, considering that our team of developers is 100% focused on Death by Captcha internal tasks.

What happen if you can't solve the CAPTCHA after the timeout (default as 60 seconds), do you charge me if the timeout is expired?

That solving timeout is purely client-side, so that the client do not poll for CAPTCHA status for too long. We will charge you anyway if the CAPTCHA you've uploaded has been solved within our internal solving timeout, which is 3 minutes.

However, with our average solving timeout around 10–12 seconds it usually works out for our users just fine.

Can I use your service from different IPs?

Yes.

Can I use your service in many threads?

Yes.