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- Mar 02: If you're using DBC with GSA software, we recommend to update/use their latest version in order to get the best possible results :)
- Dec 01: RESOLVED - Live Chat Support will be off Today due to maintenance. Please, expect your concerns to be answered within 24hrs or less via http://deathbycaptcha.com/user/contact.
- Nov 20: RESOLVED - Today, the service went through emergency server updates that may have prevented you from using it normally. We sincerely apologize for the inconveniences this may have caused you. The service is now back to 100% and you should be able to use it successfully. If you're not able to do so, or if you were negatively affected by this, please Contact Us (deathbycaptcha.com/user/contact) and we'll help you out. We appreciate your patience and understanding!
Refunds are discretionary and a decision will be made on a case by case basis. All requests for a refund will be considered on their merits that you submit all relevant information, such as your user credentials when making your request. Requests for refunds should be sent as a logged enquiry to the Support Team either through the Support Chat Interface, or any of the administrative emails provided in the Contact Us section.
We will endeavor to deal with refund requests within 10 working days. Your request might be answered sooner, but please expect to wait 10 working days.
Where you have terminated your agreement with us, the particular provisions relating to your liability on termination will apply.
We are unable to refund money used in submitted and decoded CAPTCHAs. Once any CAPTCHA is submitted and solved, that sale is final and is non refundable. However, if you feel your request deserves an exception you may send your request through the aforementioned protocol and our management team will revise it to make a fair decision.
*Disclaimer*: We won't issue refunds to purchases with more than 30 days old.