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Statut: D'ACCORD

Temps de résolution moyen il y a 1 minute : 15 seconde
Il y a 5 minutes: 10 seconde
Il ya 15 minutes: 13 seconde
Taux de précision moyen aujourd'hui : 88.0 %
(mis à jour toutes les minutes)

Mises à jour

  1. Dec 02: To continue ensuring an optimal service availability, there will be a new short, scheduled, server maintenance on Dec. 5, between 11:00 - 11:30 A.M, UTC-4. The service may not be available for a few minutes (we estimate no more than 5 minutes) of that time. We appreciate your patience and understanding!
  2. Nov 23: RESOLVED - To ensure optimal service availability, there will be a short, scheduled, server maintenance on Nov. 28, between 11:00 - 11:30 A.M, UTC-4. The service may not be available for a few minutes (we estimate no more than 5 minutes) of that time. We appreciate your patience and understanding!
  3. Aug 18: RESOLVED - To ensure optimal service availability, there will be short, scheduled, server maintenance(s) next Monday Aug 22, by 10:30 A.M. & 1:30 P.M UTC-4. The service may not be available during a few minutes (we estimate less than 10 minutes in total) of that time. We appreciate your patience and understanding!
  4. Suite…

Soutien

Notre système est conçu pour être totalement convivial et facile à utiliser. Si vous rencontrez des problèmes, envoyez-nous simplement un e-mail àE-mail du support technique DBC com, et un agent de support vous répondra dans les plus brefs délais.

Support en direct

Disponible du lundi au vendredi (10 h à 16 h HNE) Live support image. Link to live support page

Contact Us

Email us at:

  • DBC technical support emailcom for enquiries about our API
    • Please include as much technical information as possible if you are able to. It will allow us to clear your doubts faster and more effectively. These details can be, but are not limited to: HTTP method and programming language used, exception raised, error code returned and/or OS.
    • If you are using one of our API clients, verify that the latest version is being used as some errors might be caused by the use of an outdated client.
  • DBC payment support emailcom if you need help with payments
  • DBC system admin emailcom to contact the site's administrator

In case you need to reach someone that doesn't fall into any of the above categories, send an email to DBC system admin emailcom and we'll forward your email to the right department.

Live Support is also available Monday to Friday (10am to 4pm EST).

Live support image. Link to live support page